Terms and conditions

1. The company and scope

1.1 These terms apply to property strategy consultations booked with CASTLE VIEW STAR LTD (company number 16047681), registered office 233 Alfreton Road, Sutton-in-Ashfield, England, NG17 1JP. Contact: Andris Hagurs, andrishagure2018@gmail.com; 07436 109515.

1.2 Landlord, investor, property sourcing, packaging and introduction work beyond a consultation requires a separate written scope and fee agreement. A website enquiry or investor registration does not oblige either party to proceed.

2. Consultation services and price

2.1 An initial online consultation is 30 minutes at £250. A subsequent 30-minute online consultation is £250 if the agreed actions from the previous session have been completed by the agreed deadline; where they have not, the follow-up is £450. A face-to-face consultation is £850. The booking page and confirmation must state the duration, location or travel area, preparation, deliverables and total price including any VAT before payment.

2.2 Following a consultation, we may agree actions in writing. We will state each action, the evidence of completion and deadline in the follow-up message. If you dispute whether an action was completed, contact us before paying for the next booking so that we can review it. One 15-minute support call to help clarify the agreed actions is included at no additional charge when offered in the follow-up message. It does not replace another consultation or include carrying out the actions for you.

3. Booking and payment

3.1 A booking is accepted when we send confirmation after payment. You must provide accurate contact details and relevant information needed for the session. We may ask for documents in advance but will not guarantee a particular outcome. Any extra work must be separately agreed in writing before it is charged. Prices and any applicable VAT are shown at checkout and on the receipt.

4. Changing or cancelling an appointment

4.1 You may reschedule an appointment once without a rescheduling fee, subject to availability, by contacting us before the session starts. Any further rescheduling and any cancellation charges must be clearly shown at checkout before payment; no unspecified charge applies. No administration fee applies unless a specific fee and the circumstances in which it applies have been agreed before payment, subject to your statutory rights.

4.2 If you miss the appointment, contact us to discuss a new booking. No additional no-show charge is imposed under these terms. A refund for an unprovided session will be assessed under the cancellation rights below and any applicable law. If we cancel, you may choose a new time or a full refund for the unprovided service.

5. Consumer cancellation rights

5.1 If you are a consumer booking online or by phone, you will generally have 14 days from the day after the contract is made to cancel and obtain a refund, subject to applicable legal exceptions. To cancel, email andrishagure2018@gmail.com with your name and booking details; a clear statement is enough. We will refund sums due using the original payment method within the legal time limit.

5.2 If you expressly ask us to start the service within that period, you may still cancel before completion but may have to pay a proportionate amount for service already supplied, provided the required pre-contract information and request were given. If the service is completed within that period following your express request and acknowledgement that the cancellation right will be lost on full completion, that right may then end. The checkout should capture these choices separately; a general acceptance of terms is insufficient. Nothing here removes statutory rights.

6. Nature of advice and client responsibilities

6.1 We provide property strategy discussion based on information available at the time. We do not promise an investment return, financing, a buyer, a sale or a particular legal or tax outcome. You are responsible for checking facts and obtaining independent legal, tax, mortgage, financial, surveying or other specialist advice where appropriate before acting. Tell us promptly if relevant facts change.

6.2 You must be authorised to share any property or third-party information you provide. We may decline an instruction where we cannot verify authority, identify relevant parties, or lawfully carry out the requested work.

7. Property opportunities and conflicts

7.1 Any property introduction, sourcing or packaging service will require a separate written agreement describing our role, deliverables, timing, fee, when it becomes payable, and whether another party may also pay us. We will disclose relevant conflicts and seek the necessary authority before sharing identifiable client or property information. No introduction fee is payable merely because you submitted an enquiry under these terms.

8. Materials and confidentiality

8.1 Our written materials are supplied for your use in considering your own situation and may not be published or sold without permission. We will treat non-public information you provide as confidential except where sharing is authorised, needed for the service, or required by law. Our privacy policy explains how personal information is handled.

9. Liability and complaints

9.1 We will provide services with reasonable care and skill. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be limited, and nothing affects consumer statutory rights. We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill; we do not guarantee a commercial result.

9.2 For a complaint, email andrishagure2018@gmail.com with the booking reference and issue. We will acknowledge it and respond within a reasonable time. If the activity requires membership of a property redress scheme, we will supply its details in the applicable service agreement.

10. Governing law

10.1 These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the UK, mandatory protections and court rights in your place of residence remain available.